Support & FAQ

Support page for TateGaki, the free Google Docs add-on for Japanese vertical writing. Common questions about how to use the add-on and how to fix problems are collected below.

How to use TateGaki (vertical writing in Google Docs)

Can Google Docs do vertical writing?

Google Docs does not support vertical writing out of the box. Once you install the TateGaki add-on, you can use vertical writing — including manuscript paper and blank canvas modes — directly inside Google Docs. TateGaki is free to install from the Google Workspace Marketplace.

Why doesn't Google Docs support vertical writing natively?

Google Docs is built around horizontal writing, so vertical input isn't part of its standard feature set. TateGaki is an add-on that fills this gap: you can type vertically inside a dialog and export the result back into your Google Doc.

How do I use TateGaki?

Open Google Docs™, then choose Extensions → TateGaki → Open vertical editor from the menu. The vertical editor opens as a dialog where you can type in vertical layout.

How do I switch manuscript paper modes?

Use the toolbar at the top of the editor to switch between "400-character", "200-character", "Blank vertical", and "Blank horizontal" modes. The 400-character grid is landscape (20×20) and the 200-character grid is portrait (10×20).

Can I write long documents or print in Blank (vertical) mode?

Because Blank (vertical) mode is built on a textarea, it does not support scroll-follow or page splitting when printing. If your goal is writing long documents or printing, we recommend using manuscript paper mode with the grid lines turned OFF. Manuscript paper mode also supports page splitting when printing.

How do I add ruby (furigana)?

In manuscript paper mode (400 or 200 character), click the ruby field on the right side of any column to open the ruby input modal. Once entered, the ruby is shown in reduced size next to the base characters. Ruby is not available in blank canvas mode.

How do I save my document?

Use the save button in the toolbar to save into a TateGaki folder under My Drive on Google Drive™. Use "Save as" to create a new file; if you already have an existing file open, you can also save over it.

What does "Export to Google Docs table" do?

It writes the editor's content into your Google Docs™ document as a grid table (one cell per character), preserving the kinsoku-shori (line-breaking) layout. Before exporting, a confirmation prompt warns you that the existing content of your Google Doc will be cleared.

Is TateGaki free?

TateGaki's core features (manuscript paper modes, ruby, kinsoku shori, export to Google Docs table, Google Drive save, and more) are free, and the free features will stay free. In addition, an optional paid plan — TateGaki Pro (¥500/month or ¥1,500/year, tax included) — offers extra features such as custom layouts matched to book trim sizes.

What payment methods do you accept for Pro?

TateGaki Pro is ¥500/month (tax included) or ¥1,500/year (tax included), paid by credit card via Stripe. You can cancel anytime, and your card statement shows "TATEGAKI". The annual plan works out to ¥125 per month.

Can schools or companies deploy TateGaki for a whole organization? Is invoice billing available?

Yes. We offer a site license for organizations with invoice billing (no credit card required). For details, see the For Schools & Organizations page (Japanese).

Comparison with other tools and methods

How is this different from Word's vertical writing?

Word supports vertical writing natively, but you have to leave Google Workspace. TateGaki works entirely inside Google Docs, so you keep collaborative editing, cloud storage, and the convenience of add-ons.

How is this different from TategakiSuite (Zetalinks' Suite tool)?

The Suite tool converts vertical text into an image and costs ¥1,650/year. TateGaki lets you edit vertical writing and manuscript-paper layouts directly inside Google Docs, and its core features are free (Pro ¥500/month or ¥1,500/year, tax incl.).

How is this different from Kodomo Suite (vertical-writing edition)?

Kodomo Suite is specialized for education. TateGaki spans education, publishing, and general use, and supports five book trim sizes (Pro).

How is this different from the external tool Tategaki-kun?

Tategaki-kun is a web tool outside Google Docs that only rearranges characters vertically. TateGaki is Docs-native and supports manuscript paper, ruby (furigana), and kinsoku shori.

Troubleshooting

The dialog doesn't appear

If your browser's pop-up blocker is on, the dialog may fail to appear. Allow pop-ups for the Google Docs™ domain, then reload the page and try again.

Text looks wrong / fonts don't load

On first launch, the Noto Serif JP font may take a few seconds to load. Check your internet connection and wait a moment. If the problem persists, close the dialog and reopen it.

I can't find my saved file

Saved files live in the "TateGaki" folder at the root of My Drive on Google Drive. Open Google Drive and check that folder. The file extension is .tategaki.json.

Other

Which browsers are supported?

Google Chrome is recommended. Other browsers may work, but full feature compatibility isn't guaranteed.

Does it work on phones and tablets?

The add-on is designed for the desktop (web) version of Google Docs™. The mobile Google Docs app has limited add-on support.

How do I uninstall the add-on?

From the Google Docs™ menu, choose Extensions → Add-ons → Manage add-ons, open the "⋮" menu next to TateGaki, and select Uninstall. Files saved in your Google Drive will not be deleted.

Can I resize the TateGaki editor window?

Yes. Hover over the bottom edge of the editor (dialog) and drag it to increase the window height. This is helpful when the text is cut off at the bottom. If you don't see this feature, please reload your Google Doc and reopen TateGaki to get the latest version. For better visibility, you can also reduce your browser zoom (Windows: Ctrl and "-" / Mac: Cmd and "-") or switch to a different paper format (manuscript size).

Contact

Email support

If the FAQ above doesn't cover your question, please email us at the address below.

support@tategaki.site

We may take a few days to respond.

Canceling TateGaki Pro

Cancel via the Stripe customer portal

To cancel TateGaki Pro, open the customer portal below and sign in with the email address you registered with.

Cancel in the Stripe customer portal

After canceling, you can keep using Pro features until the end of the current billing period. We do not offer prorated refunds.

Registered for Pro but the features won't unlock?

This is often caused by a mismatched email address

If you registered for Pro but the features won't open, the email address used at purchase may differ from the email of the Google account you are currently using. Please contact support@tategaki.site and we'll verify and unlock it right away.

For administrators deploying organization-wide

Errors like "You don't have access" or "missing drive.files.insert permission"

If these errors appear after deploying TateGaki organization-wide (Google Workspace), the cause is usually unapproved OAuth scopes in the Admin console, or the app not being distributed / permitted for the target users. We've put the Admin console steps together in the administrator guide.

Open the Admin Setup Guide

Support development

Support development on OFUSE (optional)

TateGaki's core features will stay free forever. If you'd like to see it continue, an optional cheer via OFUSE is a real encouragement.

Support development on OFUSE